Here’s the story of an odd Outlook 2016 bug that you might run into. Microsoft has been urging everyone with an Office 365 license for the Office programs to update to Office 2016. To create a new top-level personal folder in the Outlook 2016 email client (Win and Mac): Open Outlook. From the Mail tab, right-click your account name. NOTE: Your account name may vary, depending on what you entered under Account Description when you set up Outlook. From the drop-down menu that appears, click New Folder; Type a name for the new folder. It’s a modest upgrade at best, as the programs are virtually identical to the 2013 versions, but it feels good to get the latest version for free, right? When you click “Update Office” in the banner that appears in the Office programs, you’ll start a process that takes 10-30 minutes and is usually painless. (Except when Outlook throws a fit and requires a rebuild of the mail profile, which seems to happen about 10% of the time.) Some Outlook 2016 users have been running into a bug that was apparently introduced by an update in April. Outlook starts up normally but something doesn’t seem right. It’s like all the folders have disappeared. This is what Outlook looks like normally. Notice the left column with Inbox and the subfolders. That’s called the “Folder Pane.” This is what Outlook looks like when the Folder Pane isn’t visible on the left. Outlook has been randomly starting like this for some people. There’s nothing to click on for Inbox or Sent Items or Favorites. They’re gone! Clients make choking noises and reach for the phone to call me. That it has tracked down the bug and will fix it in a patch soon. In the meantime, it’s easy to fix as long as you remember that this is an issue and you don’t panic because you’re afraid that all your folders are missing. If the folder pane disappears, click on View / Folder Pane and check “Normal.” The Folder Panel will immediately appear. It may disappear again the next time Outlook is started, until Microsoft releases the patch that fixes it permanently. It’s one of those problems that only affects a few people on a few computers, and only some of the time. There’s a where people have been complaining about this since the April update that apparently introduced the problem. There are anecdotes claiming that this problem has appeared on a few of ten identical Surface laptops lined up next to each other – but only a few. I’m telling you,! I have tried all thatI have the pane OK but lost all my personal folders of references letters etc. Quite important about 8 in all. Step-by-step guide 1. Type in your UMBC email address and then click Next. Microsoft office 2016 for mac help. I can see a list of them in HOME> MOVE but I can’t open themwhether I could drag and drop I don’t know. The only personal folder in the Folder Pane is one that I thought had been deleted (with great difficulty) and replaced ages ago. I have a list of a million usual things eg drafts sent items etc, TWICE, occupying the whole Folder Panel. I am not a techie but I have tried everything, every button, but to no avail. Could they have deleted the content without saying are you sure you want to delete etc?? I did click something that asked if I wanted to revert to the original setting (something like that)and in desperation I didbut the list of my personal folders is still there in MOVE The most important thing of all is keeping your stuff safe! I must have already spent a couple of hours on this. Any ideas folkshelllpppp! A lot depends on the type of mail service that’s set up in Outlook. For online mail services – like Outlook.com, Gmail, and Microsoft’s business Office 365 mail – then you can compare what’s in the Outlook program with what’s in webmail. If necessary, you can start over again in Outlook and set up the mail from scratch and it will re-download everything from online. Outlook refers to mail “profiles” with all the mailbox info. You can set up a new profile from Control Panel / Mail. But if your mail is an older POP3 account, then your Outlook folders are likely stored in a PST file on your hard drive. And they’re notoriously fragile, so bad things can happen. That would put you on the trail of looking through backups of the PST file. Preferably with IT help, because it’s definitely not a friendly, intuitive process. Sorry I don’t have an easy answer. Mail is complicated. This has happened to me again today 25.2.17. It has been happening on and off for a few months. I wish all of the Windows 10 problems and Outlook problems had such as easy fix. There are so many ongoing issues with Windows 10 and Microsoft. At times I cannot even access my own computer – it is not unusual to turn it on and not even be able to log in because some update or other has changed the settings, or because an update is underway and everything else has stopped dead in its tracks until it is done. At times I have even not been able to open Word docs – i.e. I am not even connected to the internet and I still can’t access my files.
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